Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if it qualifies as a "consumer" pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the
Products ordered, without any penalty and without specifying the reason, within the term of 14 (fourteen) days from receipt of the Products themselves.

The right of withdrawal can be exercised by the customer, without indicating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of goods.

To exercise the right of withdrawal, the customer must inform us by means of an explicit declaration, no later than the times indicated above, for example:
by post: MG Visio Srl - Via Antonino Giuffrè 101-110 - 00128 Rome (RM) Italy
by fax: +39 06 50654179
by email: info@mgvisio.com

To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.


Withdrawing from the contract, all payments made in our favor will be refunded to the Customer, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery
other than the less expensive type of delivery standard offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract.

These refunds will be made using the same payment method used for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this refund.

The refund can be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, if previo

Returned goods must be returned or delivered to us at:

MG Visio Srl Via Antonino Giuffrè 101-110 - 00128 Rome (RM) Italy

without undue delay and in any case within 14 days from the day on which the Customer has informed us of his withdrawal from this contract.
The deadline is met if the goods will be sent back before the expiry of the 14-day period.

The direct costs of returning the goods will be borne by the customer.

The right of withdrawal cannot be exercised by the Customer in the event that the Products purchased
have been made according to the Customer's requests, are personalized.

MG Visio Srl recommends to the Customer to:

- check the status of the Products delivered before signing the acknowledgment of receipt,
and in particular that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment;

- check that the packaging is intact, not damaged, wet or in any way altered;

- check the integrity of the content.

In case of discrepancies, the customer can refuse to accept the package by signing his refusal.

The returned goods must be returned in conditions of resale.